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Excellence

My Place in the Process My Role in the Relationship – Managing Supplier and Customer Expectations

Today, process management can achieve success not only with the correct planning of the steps but also with the harmony of the human relationships between these steps.

In this context, a training program focusing on “expectation differences, relationship breakdowns and role ambiguities” that are invisible but often create blockages in the internal functioning of institutions.

Basic Achievements of the Program

  • Participants map their roles and areas of influence within the process

  • Reflects the concepts of internal and external customers into daily business practices.

  • "Relationship awareness" is developed instead of "task orientation"

  • Empathy-based business relationships increase productivity and reduce tension.

  • Process discontinuities are made visible through concrete exercises

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Target group

All department employees, team leaders, new starters, and all positions that interact with others in the process.

Education Method

A 1-day interactive workshop supported by SIPOC modeling, relationship mapping, role reversal exercises, case studies, and personal action plans.

This program aims to strengthen not only job descriptions but also business ties between people.

If you want more information, you can contact us.

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Improvement, Restructuring, Transformation

  • Systems Thinking and Design

  • System Query and Mapping

  • Process Management and Improvement

  • Essential Tools for Process Improvement

  • Continuous Improvement

  • Process Improvement Workshop

  • Lean Six Sigma

  • Restructuring

  • Change and Transformation Management

  • Canoe Method

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Quality Management

  • Quality Management - General

  • Quality Standards and Frameworks

  • Quality Planning and Process Design

  • Quality assurance

  • Quality control

  • Trouble-free delivery method

  • Statistical Quality Control

  • Continuous Quality Improvement

  • Inspections

  • Creating a Quality Culture

  • ISO 9001

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Agile Management

  • Agile Principles and Values

  • Agile Frameworks

  • Scrum Framework

  • Kanban Framework

  • Lean Principles

  • Scaling Agile

  • Building Agile Teams

  • Agile Ceremonies and Collaboration Tools

  • Retrospectives and Iterative Improvement

  • Agile Coaching and Leadership

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Lean Management

  • Simple Thinking, Waste (Muda)

  • Lean Tools and Techniques:
    Kaizen, 5S Workplace Organization, A3 Learning, Current and Future State Value Flow Diagram, Hoshin Kanri, Visual Management

  • Lean Manufacturing Management:
    Manufacturing Methodologies, Manufacturing Metrics and Measurements, Human Focus, Manufacturing Tools and Techniques

  • Lean Construction Management:
    Design, Final Planner Manufacturing System, Assembly, Procurement, Logistics, Integrated Project Delivery System

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